On Mon, 21 May 2001, Andrei Legostaev wrote: > Does anyone remember what "defections, jockeying balking, bribing..." refer to near the bottom of slide 22 > of Computer System Modelling? It refers to the behaviour of customers in the queue. For instance, customers may overtake other customers, or may leave without ever being served etc.... -- Hanna \ / <:><|||>==- / \